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BPO – Customer Support & Contact Center
Looking for reliable Customer Support & Contact Center BPO outsourcing to keep every customer conversation answered, resolved, and learned from? Lighthouse Business Consulting Limited delivers Category 6 of 8 in our Master BPO Service Matrix — seven specific services (6.1 to 6.7): inbound call handling, outbound calling & telemarketing, email & live chat support, social media customer care, complaint handling & escalation management, order confirmation & follow-up services, and customer feedback & satisfaction surveys. From our Global Delivery Center in Dhaka, Bangladesh, we deliver Customer Support & Contact Center BPO services to clients worldwide.
Customer Support & Contact Center BPO releases the operational burden of running the front-line conversations that every customer-facing business depends on. Valuable in-house resources freed, response times improved, complaints resolved with discipline, and customer satisfaction measured continuously — without the overhead of building and staffing a contact center entirely yourself.
Our skilled professionals bring deep contact center and customer operations expertise — assessing your support workflows quickly and delivering quality solutions shaped to your channels, volume, and service levels. From routine inbound calls to complex complaint escalations and satisfaction survey programs, we carry the workload with trained agents, disciplined processes, and rigorous quality monitoring — because we understand that in customer support, every interaction is the brand.
Four channels, one connected contact center — your customers reach you wherever they are:
Voice
Inbound & outbound calls — answered, routed, and logged.
Digital
Written conversations across email, live chat & social.
Resolution
Complaints owned, orders confirmed, exceptions caught.
Insight
Voice of the customer captured, analyzed & reported.
One contact center, four channels — every conversation routed, owned, and learned from.
Seven services from the Master Service Matrix — every interaction ticketed, tracked, and closed:
Inbound Call Handling
Inbound calls answered promptly, professionally, and routed correctly — every caller greeted by a trained agent who resolves, logs, or escalates as the situation demands.
Outbound Calling & Telemarketing
Outbound campaigns executed with discipline — prospecting, follow-ups, reminders, and telemarketing delivered courteously, with results tracked and lists cleansed cycle over cycle.
Email & Live Chat Support
Email and live chat inquiries handled in real time — responses accurate, tone on-brand, and SLAs met across both channels, with conversations logged for quality and continuity.
Social Media Customer Care
Customer interactions across social platforms managed daily — questions answered, issues acknowledged, and brand voice kept consistent across every public touchpoint.
Complaint Handling & Escalation Management
Complaints triaged, owned, and resolved through clear escalation paths — every grievance logged, tracked to closure, and surfaced for systemic improvement where patterns emerge.
Order Confirmation & Follow-up Services
Orders confirmed, follow-ups completed, and exceptions caught early — every transaction verified with the customer, and every loose end closed before it becomes a dispute.
Customer Feedback & Satisfaction Surveys
Feedback collected, analyzed, and acted upon — satisfaction surveys designed, deployed, and reported, so your business hears the voice of the customer with discipline, not occasionally.
Every ticket logged, every conversation tracked, every outcome measured — quality monitored cycle over cycle.
Three escalation tiers — how every conversation moves from contact to closure to insight:
Respond
First contact handled across every channel — voice, email, chat, and social — with the right tone, the right answer, and the right next step.
Resolve
Complaints owned, orders confirmed, and follow-ups closed — issues settled to the customer's satisfaction, not just logged and forgotten.
Refine
Feedback analyzed, satisfaction measured, and insight converted into the next improvement — so every cycle gets a little better than the last.
Each tier reinforces the next — volume handled at the base, complexity resolved in the middle, insight distilled at the top.
The service levels your contact center runs on:
Always-On
Coverage across every shift, every day.
Response Target
Average pickup across voice & chat.
CSAT Goal
Customer satisfaction, measured every cycle.
Channels
Voice, Digital, Resolution & Insight.
Run Your Contact Center with Expert Customer Support BPO Consultancy — Fully Online & On-Demand
Our Customer Support & Contact Center BPO consultancy is designed to give organizations the responsive, disciplined, and insight-driven customer operation they need to compete on experience. Whether you're launching a new contact center, scaling an existing one, or rescuing an underperforming support function, our experienced consultants support you with tailored solutions — accessible online, from anywhere.
By outsourcing to LHBCL, you gain access to trained agents, real-time monitoring, and disciplined quality programs — without the overhead of an in-house contact center. From our Global Delivery Center in Dhaka, Bangladesh, we serve clients worldwide.
Answer every conversation, resolve every complaint, and learn from every interaction — with Customer Support & Contact Center BPO delivered efficiently and effectively online.
Services Dispatched
- 6.1Inbound Call Handling
- 6.2Outbound Calling & Telemarketing
- 6.3Email & Live Chat Support
- 6.4Social Media Customer Care
- 6.5Complaint Handling & Escalation
- 6.6Order Confirmation & Follow-up
- 6.7Customer Feedback & Surveys
We understand the nuances of customer support & contact center outsourcing — and we tailor every engagement to your channels, volume, and service levels. As Category 6 of our eight-category Master BPO Service Matrix, these seven services are delivered under one accountable partner — extendable into Finance & Accounting, HR & Payroll, Supply Chain, Commercial & Sales, IT & Data Management, Legal & Compliance, and Marketing & Digital Operations as your needs grow. Our goal is unwavering: to keep your customers heard, their issues resolved, and their loyalty earned — so you never have to think twice about the front-line conversations that define your brand.
We invite you to contact us today — and let every customer conversation become our responsibility, and your advantage.